Questions? We've got you covered.

FAQ's

Here you'll find answers to questions we get asked most often. If there is anything else, feel free to reach us at hello@itstix.co.uk OR find our details below.

Browse Products

More Questions?

Hello@itstix.co.uk

The average response time is 24 hours.

Our customer support operates all week except Wednesday , between 8:30 AM to 6:00 PM.

IT Stix offers a wide range of adhesives and tapes, including maximum-wear tapes, extended-wear adhesives, and daily-use solutions. Each product is designed to suit various hair systems and skin types.

Choosing the right product depends on your hair system's base material (lace, poly, etc.), your lifestyle, and your desired hold time. Contact our support team for personalized recommendations.

Yes, many of our products are designed with skin safety in mind. Options like our skin-safe adhesives are hypoallergenic and suitable for those with sensitive skin.

Our products offer varying hold times:

  • Maximum Wear: Up to 4 weeks
  • Extended Wear: 1–2 weeks
  • Daily Wear: 1–7 days
  • Be sure to follow the product’s instructions for optimal results.

Yes! IT Stix provides gentle adhesive removers like Oil Solvent and Citr-O-Sol, ensuring residue-free removal without harming your system.

We currently ship worldwide. If your product hasn't arrived yet, contact our team for assistance.

Standard delivery takes approximately 3-7. business days. Expedited shipping options are available at checkout for faster delivery.

If your order is delayed or arrives damaged, please reach out to our customer service team within 24 hours for resolution.

Yes! We offer competitive wholesale pricing for businesses. To inquire about becoming a wholesale partner, please visit our Wholesale Page.